Delete My Data
You can delete your TVCP account and all its data yourself, at any time, in the TVCP Guardian app. If you can't sign in, email us and we'll do it for you.
Delete your account in the app
- Open the TVCP Guardian app and tap the round button with your initials at the top of the screen.
- Tap Delete account.
- Pick a reason if you want to, then tap Continue.
- Read what gets deleted, then tap Continue and Delete my account.
Your account is deleted right away, and we send a confirmation to the address you signed in with. Your TVs are unpaired and work as normal TVs again. Turn them on before you start: a TV that's off or offline may stay locked until TVCP is uninstalled on it. Step by step: Delete your account and data.
What gets deleted, and what we keep
- Deleted: your account and how you sign in, your TVs, and their schedules, app limits, PIN and history.
- If someone else in your family also manages your TVs from their own account, only you leave: the TVs and their settings stay with your family, and no confirmation email is sent.
- We delete your account and personal data. We keep a few anonymous statistics, as our Privacy Policy explains.
- Apple or Google keep your purchase records for billing. Any copy we hold is no longer linked to you.
Can't sign in? Email us
Send us an email from the email address you used to sign up with the subject line "Request to delete account data". We'll make our best effort to delete your account within 30 days and email you when it's done.
Send your request to:
hello@tvcp.appCancel your subscription first
Apple or Google bills your plan, not us, so deleting your account doesn't cancel it. Cancel it in the App Store or Google Play before you delete your account. Deleting is permanent and can't be undone.